Delivering bad news is never fun (or easy) and is one of the more challenging tasks a leader can take on. You must be able to navigate emotional distress and fear of anger and blame. Whether you’re approaching this conversation with member of your team or your boss, there are specific skills and tools you can use to approach these often tense conversations.
With over 25 years of research, Dr. Robert Bies will walk you through the three phases of interrelated activities to ensure you approach these difficult conversations in the right manner and ensure you are back on track following the discussion. Explore the three phases and specific leadership skills to help you effectively and empathetically deliver bad news.
Delivering bad news is never fun (or easy) and is one of the more challenging tasks a leader can take on. You must be able to navigate emotional distress and fear of anger and blame. Whether you’re approaching this conversation with member of your team or your boss, there are specific skills and tools you can use to approach these often tense conversations.
With over 25 years of research, Dr. Robert Bies will walk you through the three phases of interrelated activities to ensure you approach these difficult conversations in the right manner and ensure you are back on track following the discussion. Explore the three phases and specific leadership skills to help you effectively and empathetically deliver bad news.
Want to learn more on delivering bad news?
Explore the additional resources provided by Dr. Bies below:
Leading Change in the Era of Bad News: Dealine with Anger Distrust and Revenge by Robert J. Bies, Ph.D., Georgetown University
The 10 Commandements for Delivering Bad News by Robert J. Bies, Ph.D., Georgetown University
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